We're available between 9 AM to 8 PM to assist you. Please call our customer service number, and our product specialists will help you choose the best fit and products.

To register, click 'SIGN IN / REGISTER' at the top right corner of the page, click on 'REGISTER', enter your details, and click on 'CREATE ACCOUNT'. You can also register using your Facebook or Google account.

 Click on "Forgot Password" on the login page and enter your email id. You will receive a link to reset your password.

We apologize for the inconvenience. Our associates might be busy with other customers. Please try calling again later or use our online contact form.

Absolutely! Call our customer service between 9 AM to 8 PM, and our experts will assist you in selecting the perfect gift.

Check out the 'Sale' section on our website to know about the ongoing discounts and offers.

For details on any additional charges like shipping or COD, please contact our customer service.

It means the product comes in various colors and patterns, but the style remains the same.

Select your product, choose the size and color, add it to your cart, enter shipping details, select your payment method, and note your order number. Contact us for any assistance.

You will receive an email and SMS confirming your order. If you're unsure, you may place the order again.

 If you're a registered customer, log in to your account to track your order. For non-registered customers, use the tracking link provided.

Currently, we do not offer an open delivery option. If you're not satisfied with the product, you can initiate a return request.

You can cancel your order through your account page on our website until the order is shipped. For orders already shipped, contact us to initiate the cancellation.

Cancel your current order and place a new order with the desired products.

We follow discreet packaging and do not mention product details on the package. An invoice will be sent to your email.

If the order has not been shipped, contact us to change the address. Changes cannot be made once the order is shipped.

As per regulations, all items are shipped with an invoice mentioning the price.

Delivery time depends on your pin code. You can check the estimated delivery time by entering your pin code on the product page, below the ‘ADD TO CART’ button.

We deliver to numerous pin codes across India. You can verify delivery availability by entering your pin code on the product page, just below the ADD TO CART button, before proceeding to the payment page.

Our ability to provide Cash on Delivery depends on our courier partners. We regularly work to expand this service. Check the availability of Cash on Delivery for your pin code on the product page, under the ADD TO CART button.

We dispatch all orders within 24-48 hours. You will receive an email with the tracking number and courier details once the order is shipped. Use the link provided in the email to track your order.

You can track your order using the link provided in your dispatch email. Your courier tracking number will also be available in the same email.

It may take up to 24 hours for the tracking information to update on our courier partner's website. If you still cannot track your order after 24 hours, please contact us for assistance.

Once the order is placed, you can contact us to request delivery on a specific date. Note that we do not deliver on Sundays and Public Holidays.

You can contact us to change the shipping details before the order is shipped.

Goods and Services Tax (GST) is an indirect tax applied throughout India, replacing multiple cascading taxes levied by central and state governments. It is a consumption-based tax.

 GST applicability depends on the discount level of the product:

• For products with less than a 20% discount, the listed price includes GST.
• For products with more than a 20% discount, GST is applied to the discounted price.
• Lingerie: GST is 5% of the product price.
• Accessories: GST is 18% of the product price.

Yes, if you return the product according to our return policy, the GST amount will be refunded to your account in the form of store credits.

Yes, if you cancel the order, the GST amount will be refunded to your account in the form of store credits.

We apologize for the inconvenience. This may be a temporary issue. Please try again after a few minutes.

 This could be due to a transaction timeout. If the order is not successfully placed in our system, the amount will be automatically returned to your bank within 7 working days.

Cash on Delivery availability depends on our courier partners. We continuously work to expand our serviceability. You can check the availability for your pin code on the product page, below the ADD TO CART button.

 We charge a nominal convenience fee of ₹39 for all Cash on Delivery orders. This fee is not applicable for prepaid modes of payment like Debit/Credit card, Wallet, or Gift cards.

 Please contact us for the bank details to make a deposit. Once we receive the payment, your order will be processed as a pre-paid order. Alternatively, you can cancel the COD order and place a new prepaid order.

Brida's return and exchange policy allows you to return or exchange products within 15 days. Size exchanges are available for limited pin codes. We offer a free pick-up service in most locations, and if not available, you can self-ship the products. Due to hygiene standards, returns are not accepted for briefs, panties, stick-on bras, pasties, and some accessories. Products sold as packs cannot be returned individually.

For returns/exchanges, ensure products are unworn, unwashed with original tags and packaging. Seal the box for the courier to pick up. In case of exchange, the new product will be delivered when the original is picked up. For returns, a refund will be issued once we receive the items.

Initiate a return request, pack the product with original tags and packaging, seal the box and paste order details on it. Ship the package through a courier service to our specified address. Keep the receipt for reference. Once the product reaches us, we will credit your account with store credits including a bonus for the shipping cost.

You can return or exchange products except for those in the intimate category due to hygiene standards. The return or exchange must be initiated within 15 days of purchase.

If the product you want to exchange is out of stock, you can choose to return it and place a new order for a different product.

If you have received a product as a gift and need to exchange it for a different size, you can follow our return/exchange policy. Contact us for further assistance on returning a gift.

You can log in to Brida Ladies Innerwear using these methods:

• Login with social accounts such as Google or Facebook.
• Login with your registered email address.
• Login with your registered mobile number and OTP.

 Your mobile number needs to be linked and verified with your account. If it's not verified, you'll get a message indicating that your phone number is not linked to any account. To verify your phone number:

• Log in to your account using email/Google/Facebook.
• Go to 'My Account' -> 'My Profile'.
• Click on "Set Phone Number" and enter a phone number.
• Verify your phone number using OTP or Truecaller.

For security reasons, you may be asked to enter an OTP sent to your email if you haven't logged in using mobile number OTP for a long time. This ensures your account's safety even if your mobile number has been reassigned.

No, password-based login is not available. You must use OTP verification or social media accounts for logging in.

 If you're not receiving an OTP on your phone, you can log in with your email ID. OTP will be sent to your email ID. Enter this OTP to log in.

Yes, a phone number is required at the time of registration. It must be verified using OTP or Truecaller.

 No, a phone number used in a previous order cannot be used for login unless it is linked to your account and verified.

Yes, your account is safe. A new user with your old number won't access your account without the OTP sent to your registered email address.

To change your registered mobile number:

• Go to 'My Account' -> 'My Profile'.
• Click on 'Edit Phone Number'.
• Enter the new phone number and verify it using OTP.

If you've lost access to your old mobile number:

• Click on 'Login with Email'.
• Select 'Use Password', enter your password, and log in.
• If you don't have a password, select 'Reset Password'.
• Once logged in, go to 'My Account' -> 'My Profile'.
• Click 'Edit Phone Number', enter the new number, and verify it using OTP.

Your account may be locked for a certain period due to multiple failed login attempts. This is a security measure. Access will be restored after some time.